Form the 50’s till today, the concept of quality in industry has followed a continuing evolution so that it is now considered not anymore as a luxury or an additional characteristic of a product, but The Characteristic of the product itself, which must be assured and guaranteed. In order to provide commercial and industrial enterprises with reliable procedures for the attainment of products and services quality, the International Organization of Standardization (ISO) has published in 1987 the first series of ISO 9000 standards. This series defined a model for a Quality System promptly adopted by a number of enterprises operating in all sectors. The same family includes the ISO 9001, now in the last version of 2015, which defines the requirements of an organized Quality Management System (QMS) with the responsibility of the management of quality of products and services. Ancorotti Cosmetics is a production company for third parties which has since many years implemented a QMS for the control of its processes in order to assure the quality requirements defined in accordance with its customers. In this respect, the company has undertaken the updating of its QMS from ISO 2008 to ISO 2015. From a practical point of view this involves a deep revision of quality procedures and the introduction of a system for the analysis and management of risks associated to each process of the entire activity of the company. In this thesis work, the activity that led to the fulfillment of Risk Analysis according to ISO 9001:2015 requirements for each process is reported. In particular, analyses, operations and results conducted in relation to the Powder Filling process by the Back Injection technology are detailed and discussed.
Dagli anni ’50 ad oggi il concetto di qualità ha conosciuto un’evoluzione che l’ha portato ad essere considerato, non più come un lusso o una caratteristica aggiuntiva al prodotto, ma La caratteristica del prodotto stesso, da garantire ed assicurare. Al fine di fornire alle organizzazioni aziendali, di qualunque tipologia e dimensione, uno strumento per il conseguimento della qualità nei prodotti e nei servizi forniti, l’International Organization for Standardization ha pubblicato, nel 1987, la serie ISO 9000, la quale definisce un modello di Sistema Qualità, subito adottato da numerose imprese in tutti i settori. Della famiglia delle ISO 9000 fa parte anche la normativa ISO 9001, attualmente disponibile nella versione del 2015, riguardante i requisiti per un Sistema di Gestione per la Qualità (SGQ) impegnato nel garantire la qualità dei propri prodotti e servizi. Ancorotti Cosmetics è un’azienda cosmetica conto terzi che negli anni ha implementato un SGQ per la gestione dei propri processi e assicurare ai propri clienti gli standard di qualità previsti. A questo proposito, l’azienda ha sostenuto l’aggiornamento del proprio SGQ dai requisiti proposti dalla normativa ISO 9001:2008 a quelli del 2015. Ciò ha significato, a livello pratico, istituire un sistema per la gestione dei rischi, associati ad ognuno dei processi che ne definiscono l’intera attività. Lo scopo della presente trattazione è quello di esporre l’attività che ha portato al completamento di una Valutazione dei Rischi, secondo quanto previsto dalla normativa ISO 9001:2015, per ognuno dei processi aziendali. Si sottolineano nel dettaglio le indagini svolte, l’analisi effettuata ed i risultati ottenuti dalla Valutazione affrontata per il processo di Riempimento Polveri tramite tecnologia Back Injection.
Adeguamento del Sistema di Gestione per la Qualità alla normativa ISO 9001:2015: la valutazione dei rischi nella produzione di cosmetici
DI LANDRO, FABIANA
2016/2017
Abstract
Form the 50’s till today, the concept of quality in industry has followed a continuing evolution so that it is now considered not anymore as a luxury or an additional characteristic of a product, but The Characteristic of the product itself, which must be assured and guaranteed. In order to provide commercial and industrial enterprises with reliable procedures for the attainment of products and services quality, the International Organization of Standardization (ISO) has published in 1987 the first series of ISO 9000 standards. This series defined a model for a Quality System promptly adopted by a number of enterprises operating in all sectors. The same family includes the ISO 9001, now in the last version of 2015, which defines the requirements of an organized Quality Management System (QMS) with the responsibility of the management of quality of products and services. Ancorotti Cosmetics is a production company for third parties which has since many years implemented a QMS for the control of its processes in order to assure the quality requirements defined in accordance with its customers. In this respect, the company has undertaken the updating of its QMS from ISO 2008 to ISO 2015. From a practical point of view this involves a deep revision of quality procedures and the introduction of a system for the analysis and management of risks associated to each process of the entire activity of the company. In this thesis work, the activity that led to the fulfillment of Risk Analysis according to ISO 9001:2015 requirements for each process is reported. In particular, analyses, operations and results conducted in relation to the Powder Filling process by the Back Injection technology are detailed and discussed.È consentito all'utente scaricare e condividere i documenti disponibili a testo pieno in UNITESI UNIPV nel rispetto della licenza Creative Commons del tipo CC BY NC ND.
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https://hdl.handle.net/20.500.14239/20292